Water Damage Restoration services in Norcross

Heavy rain floods can come quickly, as they did in September 2009. Gwinnett County Water Resources runs a dispatch center for leaks at the meter and sewer problems.

Historic Norcross has older homes in a National Register district, where exterior changes can need review. Peachtree Corners and Berkeley Lake are separate cities with their own permit processes.

Start with water damage restoration, flooded basement cleanup or burst pipe water damage. Renters should call management first.

Cities and neighborhoods: Berkeley Lake, Buford Highway Corridor, Historic Norcross, Peachtree Corners.

For a sewer spill or leak at the meter, use the dispatch line at Gwinnett County Water Resources, 678.376.7000. For a permit, it depends on the address: Norcross, Peachtree Corners and Berkeley Lake each run their own process, and unincorporated land goes to the county. A Norcross mailing address does not prove which of those you are in.

For water inside the house, close the main and call a contractor. The rest of this page explains why local boundaries, creeks and housing make the follow-up different from one street to the next.

The 2009 flood is the reference point. A Norcross-labelled gauge topped out at 14.51 feet, 2.51 over flood stage, while Crooked Creek reached 14.59 against a stage of 11, per the Weather Service. USGS described some flows across the Atlanta area as extremely rare. Statewide, about 20,000 homes, businesses and other buildings had major damage.

Gwinnett stormwater measures help with routine storms, but they will not stop an event like that. If your property is near a creek, look at FEMA's flood map rather than relying on the neighborhood's memory.

News coverage of the 2022 holiday freeze described apartments and condos where split pipes and frozen sprinklers soaked halls, units and lobbies. That is especially relevant along Buford Highway and in Peachtree Corners, where many households share walls and ceilings.

In Georgia, O.C.G.A. section 44-7-13 sets out a landlord's duty to repair. Report damage in writing and photograph it. Your landlord handles the building, but your belongings generally need your own renters coverage. Exposed crawlspace pipes in single-family homes face the same risk when a long cold stretch arrives.

Exterior repairs in the district may need a Certificate of Appropriateness through the city's Community Development Department, whose form shows meeting calendars for two review bodies. A short moratorium, passed by the council in August 2026, paused the demolition of historic structures while officials define the term, Rough Draft Atlanta reported. If demolition of any part is on the table, talk to the department first.

Many homes there predate 1978, so EPA lead rules may apply to paid paint-disturbing work. Older houses also tend to have crawlspaces, where crawlspace water can sit out of sight.

Flood usually requires a separate policy, which FEMA's National Flood Insurance Program offers. Sudden plumbing failures are generally treated differently from slow leaks, and sewer backup coverage is often optional. Consumers can contact the state insurance commissioner's office.

For the claim itself, keep receipts and a log of calls, and read the adjuster guide.